Homeezy Pro billing FAQ
Answers to the most common Homeezy Pro billing questions: receipts, taxes, the subscription vs. getting paid, and how to reach billing support.
What do contractors ask most about billing?
The two questions that come up most are: "what's the difference between my subscription and getting paid by clients?" and "where do I find my receipts?" Your subscription is what you pay Homeezy for your Pro or Premium plan. Getting paid is between you and your clients: they pay you directly, using the payment instructions on your quotes and invoices. Your subscription receipts are under Settings → Billing → Manage subscription.
Subscription vs. getting paid
- Homeezy Pro subscription: your plan's price for Pro or Premium, which you pay Homeezy. Managed under Settings → Billing.
- Client payments: how your clients pay you for invoices. They pay you directly, and the money never goes through Homeezy. Your payment instructions are under Settings → Billing → How clients pay you.
Quick rule of thumb: if it's money leaving your account, it's the subscription. If it's money coming in from a client, it's paid to you directly.
Common billing questions
Open Settings → Billing → Manage subscription. Stripe's secure page lists every past subscription invoice with a receipt to download.
Applicable sales tax may be added at checkout based on your location. The exact total, including any tax, is shown on Stripe's secure checkout before you pay.
Right away. Your first month or year is charged at checkout when you subscribe, and each renewal is charged on the same date every month, or every year on a yearly plan. If you believe you were charged in error, contact billing support right away.
Clients pay you directly, so it's whichever account your payment instructions name. Update them under Settings → Billing → How clients pay you.
Open the Support popover from the help menu, choose Support, and select the Billing category. You can also email support@homeezy.com.
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