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Delete your Homeezy account

This page explains how to delete your account in the Homeezy Pro app (on Google Play and the App Store) and on homeezy.com, both made by Homeezy. You can do it yourself in a minute, or ask us by email without the app.

Ask us by email (no app needed)

Email support@homeezy.com from the email address you sign in with, with the subject "Delete my account". Tell us whether you are a contractor (Pro), a homeowner or a team member. We may reply to make sure the request comes from you. We close the account within 30 days and tell you by email when it is done.

Delete it yourself

Contractors (Pro accounts)

  • In the app: tap More, then Settings, then My profile, then Delete account, and confirm.
  • On homeezy.com: open your account menu, then Settings, My profile, Delete account, and confirm.
  • You do not need to cancel your plan first: deleting ends it right away. Any usage not billed yet (such as texts, phone numbers and AI) is charged to your saved card when the account closes.
  • Want copies of your quotes and invoices? Download them on homeezy.com before you delete.

Homeowners

  • In the app or on homeezy.com: tap More, then Settings, then Account details, then Delete account, and confirm. On a computer, open Settings, then Account details.

Team members (crew)

  • Your login belongs to the business you work for. Ask the business owner to remove you from their team (Settings, then Team). That deletes your Homeezy login and your profile.
  • Or email us (above) and we will take care of it with the business.

What we delete

Contractors, right away: your name, phone number, email addresses (your login email and your public one), profile photo, cover photos, bio, tagline, website link, social links, services, service areas, insurance details, typical job cost, your terms and default invoice terms, your Google listing link and your profile address (handle). Your public profile and directory listing come down, your website goes offline and its custom domain is released. Your login is blocked and you are signed out everywhere. Connected Gmail or Outlook, Google Calendar and Google Business Profile are disconnected, rented phone numbers are released, your Homeezy email address is removed, every team member's seat and the login it created are removed, and homeowner requests sent to you go to other contractors.

Homeowners, right away: your name, phone number, email address, address, photos and any profile details. Your login is blocked, your Google sign-in link is removed and you are signed out everywhere.

Team members: when the business removes you, your login and your profile are deleted.

What we keep, and why

Contractors:

  • The business details printed on the quotes and invoices you already sent: business name (or your name, if you had no business name), business address, logo, licence number, business and tax numbers, quote and invoice footers, payment instructions and default payment term.
  • Your account's records: quotes, invoices, payments, jobs, bookings, tasks, contacts, conversations and portfolio.
  • Why: your clients keep access to the quotes and invoices you sent them, and those documents must still show your business.
  • Your billing history stays with our payment processor, Stripe, and we keep an internal note that the account was closed (with the business name, no personal details).

Homeowners:

  • The projects you posted, your messages with contractors, your booking requests and the reviews you wrote. The contractors you worked with keep them in their records, and they can still show the details you gave on them (for example the contact details on a project request).
  • Each contractor also keeps their own records about you, such as their contact card for you and the quotes and invoices they sent you.

Team members: the business keeps its own records, such as its contact card for you and the jobs, tasks and notes you worked on.

How long: these records have no automatic end date. If you want them removed too, email support@homeezy.com and tell us what to remove. A person reviews each request. Removing a contractor's records also removes the quotes and invoices their clients can still open, so we may ask you to confirm.

Delete some of your data without closing your account

You can delete many things yourself in the app, for example a contact, a file or a draft quote. For anything else, such as an old conversation or a review you wrote, email support@homeezy.com and tell us what to remove. We answer within 30 days.

Questions? support@homeezy.com. See also our Privacy Policy (homeezy.com/privacy).