How do I report a bug or give feedback?

Use the Support popover: choose Give feedback (or Support) and file a ticket with the bug or feature-request category. Here's how to write a useful report.

2 min readLast updated June 4, 2026

How do I report a bug or give feedback?

Open the Support popover from the help menu and choose Give feedback (or Support). Select the Bug category to report something broken, or Feature request to suggest an improvement, then describe it and attach a screenshot. Every report goes straight to our product team.

Write a report we can act on

  1. 1
    Open Give feedback or Support

    From the help menu, choose Give feedback for ideas or Support for problems. Both open the same ticket form.

  2. 2
    Pick Bug or Feature request

    Choose Bug for something that's not working, or Feature request for an improvement you'd like to see.

  3. 3
    Describe it clearly

    For a bug, write what you did, what you expected, and what happened instead. For a feature, explain the problem you're trying to solve.

  4. 4
    Attach a screenshot and send

    Add a screenshot or file if it helps, then click Send. You'll see a confirmation that your report was received.

For bugs, the magic formula is "steps to reproduce." Tell us exactly what to click, in order, to make the problem happen again — that's the fastest path to a fix.

Feature requests really do shape the roadmap. If something would save you time, tell us — recurring requests get prioritized.

Both open the same ticket form. Use Support when something's wrong and you need help; use Give feedback to share ideas. The category you pick (bug, feature request, and so on) is what matters most.

What you were doing, what you expected, what actually happened, and ideally the exact steps to reproduce it. A screenshot makes it even clearer.

Yes. The ticket form has an optional file upload that accepts images, PDFs and documents — perfect for screenshots.

You'll get a confirmation that your report was received. For bugs and account or billing issues, our team follows up by email.

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