How do I fix common Homeezy issues?
Most Homeezy hiccups are fixed by refreshing, checking your sign-in email, or checking Settings → Billing. Here are quick fixes for common issues.
How do I fix common Homeezy issues?
Most issues clear up with a quick fix: refresh the page, make sure you're signed in with the right email, and check Settings → Billing if something about payments or access looks off. If a fix below doesn't solve it, open a support ticket and we'll jump in.
Quick fixes
- Something won't load or looks stuck: refresh the page first. A reload solves most temporary glitches.
- Didn't get your sign-in code: check your spam folder, confirm you typed the right email, and request a new code (codes expire quickly).
- Can't access your dashboard: confirm your Homeezy Pro subscription is active under Settings → Billing.
- Clients ask how to pay you: add your payment instructions under Settings → Billing → How clients pay you, so every quote and invoice shows them.
- Photos or files won't upload: check your connection and file size, then try a single file at a time.
Can't sign in?
- 1Use the same email you signed up with
Homeezy sends your one-time code to the exact email on your account. A typo or a different address means the code won't reach you.
- 2Check spam and wait a moment
Codes usually arrive within a minute. Look in your spam or promotions folder if it's not in your inbox.
- 3Request a fresh code
Codes expire for security. If yours doesn't work, request a new one rather than reusing an old email.
When you contact support about an issue, mention what you were doing, what you expected, and what happened instead. That detail helps us reproduce and fix it fast.
If a client says they can't pay an invoice, first check that How clients pay you is filled in under Settings → Billing. Clients pay you directly, using the instructions your invoice shows.
Refresh the page. A reload pulls the latest version and clears most temporary display glitches. If it persists, try signing out and back in.
Check spam, confirm the email is spelled correctly, and request a new code. Codes expire quickly, so always use the most recent one.
Access requires an active Homeezy Pro subscription. Check Settings → Billing; if your subscription lapsed (for example, a failed payment), update your card to restore access.
Open the Support popover, choose Support, and describe what happened. Include screenshots if you can. See the report a bug article for details.
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